ORDER INFORMATION

What is my order status?

When you complete your order, you will receive an email with the order details. After the order has been fulfilled, you will receive another email that notifies you that the order has been fulfilled. After the order has shipped, you will receive a shipping confirmation email that includes the details of the shipment and the tracking number. If you created a user account with us and you would like to check on order status yourself, click on “LOGIN/REGISTER” at the top of your screen and view order status in the “My Account” section of our web site. If you used “Guest Checkout”, you will need receive emails for order confirmation, order fulfillment and order shipment. The order shipment email will include the tracking number.

What payment methods can I use?

You can find a list of the payment methods we accept in the shopping cart during the purchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.

WHY IS MY CREDIT CARD BEING REJECTED?

There are many possible reasons for a credit card not being accepted:

  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • Your computer is having technical or internet connectivity related issues.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

WHEN WILL MY CREDIT CARD BE CHARGED?

For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.

Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.

HOW WILL THE CHARGE SHOW UP ON MY CREDIT CARD?

The charge for your order will appear on your credit card statement as: BLUE MICROPHONES

DO I HAVE TO PAY SALES TAX?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

HOW DO I GET A COPY OF MY INVOICE?

If you created a user account with us, click on “LOGIN/REGISTER” at the top of your screen and view order status in the “My Account” section of our web site.

HOW DO I START A NEW ORDER?

Because our site uses cookies, you may see some items in your cart that you no longer want. Simply click the down arrow next to the “Edit” button next to the item in your cart. Click “Remove” in the dropdown menu to remove that item from your cart. Remove any items you no longer wish to purchase.

SHIPPING INFORMATION

HAS MY ORDER SHIPPED?

If you created a user account with us, click on “LOGIN/REGISTER” at the top of your screen and view order status in the “My Account” section of our web site.

HOW DO I GET MY TRACKING NUMBER?

If you created a user account with us, click on “LOGIN/REGISTER” at the top of your screen and view order status and tracking information in the “My Account” section of our web site.

DO YOU SHIP TO MY COUNTRY?

The Blue Web Store currently ships to US and US territories.

WHEN WILL MY BACKORDER SHIP?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within 1 – 3 weeks. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

CAN I CHANGE MY SHIPPING ADDRESS?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

CAN I CHANGE MY SHIPPING METHOD?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

RETURNS AND CANCELLATIONS

WHAT IS YOUR RETURN POLICY?

The Blue Web Store offers a 30-day money back guarantee. If you wish to return a product, please contact our Web Store Support at the contact information at the top of this page.

HOW DO I REQUEST A RETURN?

To request a return, please make sure you have your order number from the order confirmation email and contact our Web Store Support at the contact information at the top of this page.

WHAT IF I WANT TO CANCEL MY ORDER?

We process orders as soon as we receive them and may not be able to be cancelled prior to shipment. If you have an issue with your order, please contact our Web Store Support at the contact information at the top of this page.

AFTER I’VE RETURNED A PRODUCT, WHEN WILL I SEE THE CREDIT IN MY ACCOUNT?

After receiving your returned product(s), your refund will appear in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card then the refund will depend on the policies of the payment company that was used for payment.

TECHNICAL ASSISTANCE

HOW DO I GET TECHNICAL SUPPORT FOR MY PRODUCT?

For technical assistance with the installation, use, or uninstallation of your product(s), visit our support request page.

WHY DO I NEED TO SET MY BROWSER TO ACCEPT COOKIES?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

ARE COOKIES A SECURITY RISK?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

HOW DO I SET UP MY BROWSER TO ACCEPT COOKIES?

If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.